Brightspace

Requestor Information

Select your Brightspace role in connection to the reported issue.

I am an Instructor in this Brightspace course.

I am a Teaching Assistant in this Brightspace course.

I am a Student in this Brightspace course.

Select the menu item that most closely represents the issue you're inquiring about.

I can't log in to Brightspace

Brightspace is located at https://brightspace.albany.edu. A Brightspace user account is created automatically for any instructor, teaching assistant, or student who is enrolled in a scheduled course section within an hour of the enrollment action. If you believe that you need to log in to Brightspace, please reply to this email with an explanation but are still unable, please click Submit.

I can't find my Brightspace course.

Brightspace courses are listed by semester in the My Courses widget on the Brightspace home page found at https://brightspace.albany.edu. If you're enrolled in or teaching a course listed on the Schedule of Classes, your account will be enrolled in the Brightspace course in about an hour. Brightspace courses will be made available to students by the instructor two weeks prior to the start of classes at the earliest. If necessary, complete the fields below and click submit.

Remove a user I manually enrolled

Please be aware that Brightspace enrollment is managed by dynamically synchronizing class rosters with PeopleSoft enrollment records. ITS is not able to modify these enrollment records as they must be managed through regular enrollment processes through the Registrar’s Office. Brightspace course instructors can enroll users in their courses in the roles of… However, instructors cannot remove users from their course. If you wish to remove a user whom you enrolled manually in your Brightspace course, please complete the following fields and click submit.

Change start/end date of my course.

Please be aware that changing the start and/or end date of a Brightspace course will impact access for ALL students enrolled in the course. If you wish to proceed, please provide the following information.

Acceptable use of Brightspace

A non-standard Brightspace course is meant for limited scenarios in which student progress toward degree/certificate completion necessitates course-related activities not included in an officially scheduled course section. Requests will be considered on a case-by-case basis.

Enter the academic program or curriculum the course will support (e.g., MSW, Accounting, Certificate in Information Security, etc.)

Please briefly describe the purpose of the course.

Enter the name of the coordinator, director, or department chair who is sponsoring this course.

Enter the date you'd like the course to be available to you in the Brightspace system.

Enter the name of the course as you would like it to appear to users in Brightspace.

Enter the academic year in which you will use the course.

Course Management Acknowledgement

By submitting this request form, I acknowledge that, should the request be fulfilled with creation of a non-standard course in Brightspace:
- I am responsible for enrolling participants.
- All participants must have a valid and active UAlbany IT account (NetID) in order to be enrolled in the Brightspace course.
- I am responsible for ensuring FERPA compliance of all activities associated with this course.

Fix an issue with combined course setup.

Please be aware that late changes to course combinations in Brightspace can have adverse impact to students. You should not combine or separate Brightspace course after students have been granted access as this could result in loss of student submissions and inability for students to access course materials.

Sections that are cross-listed or designated as shared resource by the academic department will be designated as a combined section in PeopleSoft and automatically combined in a single Brightspace course. You may request that your other sections be combined into a single Brightspace course.

FERPA Information.

By submitting a request to combine sections, you agree to use Brightspace features in a manner that maintains student privacy in accordance with FERPA, including refraining from using cross-section Discussion posting or Group interaction between sections. Additionally, you acknowledge that the campus will conduct course audits of combined section Brightspace course offerings to ensure features are not used in a manner that could constitute a FERPA violation.

If you use Brightspace in a manner that results in conditions that constitute a violation of FERPA, even unintentionally, the campus is required to take action to eliminate those conditions and communicate the occurrence to all affected students.

Please visit the Registrar website for campus FERPA Guidance.
https://www.albany.edu/registrar/faculty-staff/...

What is a development course?

Submit this form, if you need to build a course that you will be teaching within a year but has not been created in Brightspace yet. Additional information might be requested of you and ITS will work to respond within 4 days.

Please review the following notes regarding the purpose of a development course:

- You don't need to submit this form to prompt creation of a course listed in the schedule of classes. These are created in Brightspace automatically in March (summer/fall) and October (winter/spring).
- A development course is not the same as a "Sandbox course" that has been created for instructors to explore and learn Brightspace features.
- A development course is intended for instructors to build a Brightspace course expected to be scheduled for a future semester and that has not been created in the system yet.

Enter the subject code and course number of the course you will be developing. (example: AANT-387). If a course number has not yet been designated enter the subject code and "999."

Enter the name of the course you will be developing. (example: Cybersecurity Impacts in Education)

Enter the semester when you plan to teach the course.

Enter the NetID or email address of the instructor/developer, if not yourself.

Add a 3rd party tool to Brightspace.

UAlbany has many 3rd party tools available in Brightspace. Please visit the Brightspace 3rd Party Tools page to find a list of what is available and for getting started resources. For additional guidance or to request a new 3rd party tool, please contact CATLOE.

Please indicate if you are requesting early access before the term or extended access after the term. Early access is before the "Go Live" date (2 weeks prior to first class. Extended access is after the student access closes (4 weeks after last last).

Early course access.

Extended course access.

Enter the 4-letter subject code of the course (i.e., AMAT, ICSI, BMGT, etc.).

Enter the catalog number of the course (i.e., 120, 240z, 315, etc.).

Enter the class number of the course (i.e., 2675, 8961, etc.).

Enter the NetID of the user you want un-enrolled from your course. Please note, we can only un-enroll users whom you have manually enrolled.

FERPA Agreement.

I Agree

If you want students to access your course after student access has closed, enter the requested date here.

You must include the reason you are requesting a change to course start/end date.

Restore deleted item in my course.

Brightspace Info - Restore deleted item in my course

Instructors can restore some course components and others must be requested by Brightspace product support. For more details visit the AskIT article at https://wiki.albany.edu/x/-aL6Cw or the Brightspace Community article at https://community.d2l.com/brightspace/kb/articl...

Instructor or TA Help

Individual consultation and workshops for instructors is provided by the Center for the Advancement of Teaching, Learning, and Online Education (CATLOE). Email at teachingandlearning@albany.edu. The Brightspace Community for Instructors provides numerous tutorials and documentation to help instructors effectively use features. The Brightspace Community for Instructors is at https://community.d2l.com/brightspace/kb/higher... When you click Submit, you will be redirected to the CATLOE consultation and support page.

Student Help

Brightspace Resources for Students - https://wiki.albany.edu/x/cp_GCg

Please enter all details regarding the changes you are requesting for your combined courses. This should include the semester/session and exact course sections relevant to this request. Please note, if you want to submit a new request to combine courses, please use the ...form....

Enter the semester for the combined sections.

Enter the subject code, catalog number, and class number for all course sections you want combined. For example, AENG-120-1857, AENG-120-7856, etc.

Making changes to combined sections will necessitate resetting the combined Brightspace course and could result in delays, loss of files, data, and student submission and records. You should not combine sections or seek changes to section combinations later than 2 weeks before the first day of clas

I acknowledge.

Please enter an explanation of the issue or request you're submitting.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

If you have a screen image file showing the error message you see when attempting to log in, please add it here.

File attachments associated with the ticket.

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Brightspace

Requestor Information

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