Minerva chatbot uses artificial intelligence (AI) and natural language processing to simulate conversation with users. Minerva will answer basic questions by users and provide customer support 24/7 instantaneously, in more than 50 languages. Overall, Minerva Chatbot can greatly enhance the student and faculty experience by providing fast, convenient, and reliable access to information or support services related to financial aid or billing, graduation, campus center facilities, advising, classes, transcripts, housing, admission, COVID-19, medical services, etc...
Features:
- IvyQuantum - Auto Crawler
- Inbox
- Pinned Message
- Chat Intros
- Shared Brain
- Live Chat
- QuantumMail/Email
- SMS
- IVR
- 6 Knowledge Source
Available To:
- Advisement Services
- Campus Center
- Career Services
- Commencement
- Risk ManagementCovid
- Dean of Students
- Financial Aid/Student Accounts
- Registrar
- Residential Life
- Student Health Services
- Undergraduate Admissions
Forms:
Contact the ITS Service Desk.