Report a website access or Drupal login problem

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Use this ticket to report a UAlbany webpage or website that won’t load or is unavailable, or report issues logging into Drupal, the University’s content management system (CMS).

If you need to report any other access issues (including Brightspace, UAlbany Mail, Outlook, MyUAlbany, etc.), please first check the ITS Systems Status page. If your issue is not yet known, then please contact ITS.

Which best describes your issue?

I’m unable to access a webpage or website within the albany.edu domain.

I’m a departmental site editor unable to access Drupal.

What is the web address (URL) of the page, site or system you’re unable to access?

For webpages and websites, please provide a link that begins with https://www.albany.edu/. If you are listing multiple URLs, please list one link per line.

Please describe the error message you have received.

Please be as specific as possible.

When did you first notice the system was down?

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