Service Description
The Workstation General Question or How‑to request allows end users to ask questions or seek guidance related to their University‑owned workstation. This service is designed for situations where users need help understanding how to perform a task, use a feature, or navigate workstation‑related processes that are not tied to a malfunction or incident.
What’s Included
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General questions about University‑owned workstation functionality
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How‑to assistance for common tasks (e.g., connecting to Wi‑Fi, using peripherals, accessing applications)
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Guidance on workstation features, settings, and supported tools
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Clarification on workstation‑related policies or processes
What’s Not Included
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Reporting broken or malfunctioning equipment (handled through Report an Incident with Your Workstation)
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Requests for new or replacement equipment (handled through workstation request services)
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Requests to move or remove equipment
Eligibility
All faculty and staff using University‑owned workstations.
Requestor Responsibilities
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Provide clear details about your question or the task you need help with
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Include screenshots or examples when helpful
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Be available for follow‑up communication if additional information is needed