Service Description
The Desktop and Mobile Device Support category provides a centralized collection of services related to University‑owned workstations, shared computers, peripherals, and administrative access needs. These services support the full lifecycle of workstation equipment—from deployment and configuration to troubleshooting, movement, and retirement—ensuring that faculty and staff have reliable, secure, and properly managed technology resources.
Available Requests
Report an Incident with your Workstation
Report issues with your university‑issued computer or workstation so ITS can diagnose the problem and restore proper functionality.
New Faculty/Staff Workstation Request
Request a standard University‑issued workstation for new faculty or staff, including setup, deployment, and funding verification based on employee eligibility.
New Shared Workstation Request
Request a standard shared desktop workstation with dual monitors, keyboard, and mouse for use in common or multi‑user departmental spaces.
Workstation Administrative Access Group Request
Request an Active Directory group that Distributed IT Representatives can manage to grant administrative access to the workstations they support.
Workstation Equipment Pickup and Removal
Request ITS pickup and removal of University‑issued computers or peripherals that are no longer needed, assigned to departing employees, or ready for surplus.
Workstation Equipment Move Request
Request ITS assistance to safely move and reconnect your university‑issued computer and peripherals when relocating to a new office, ensuring accurate equipment inventory and proper workstation setup.
Workstation General Question or How-to
Submit questions or request how‑to assistance for using your University‑owned workstation, applications, or peripherals.