Report an Incident with the AI Supercomputer

Service Description

The Report an Incident with the AI Supercomputer service allows researchers to notify ITS when something is broken, unavailable, or not working as expected in UAlbany’s AI Supercomputer environment. Use this form to report access failures, job errors, service interruptions, performance problems, or other unexpected system behavior.

Before Submitting

Review the Connection and Access Guide for help connecting to the AI Supercomputer.

What’s Included

  • Problems connecting or logging in to the AI Supercomputer

  • Jobs that fail, stop unexpectedly, or do not run as expected

  • Unexpected problems with job submission, scheduling, GPU allocation, or resource availability
  • Errors involving containers, software, libraries, or computing environments
  • Problems accessing research storage from the AI Supercomputer
  • Unexpected performance degradation, service interruptions, or unavailable system resources

What’s Not Included

  • General questions or assistance when nothing is broken. Use the Other AI Supercomputer Support Request.

Eligibility

Researchers with access to UAlbany’s AI Supercomputer.

Requestor Responsibilities

  • Describe what happened and what you expected to happen

  • Include the exact error message or relevant log output

  • Provide the affected job ID, when available
  • Identify the container, software, library, environment, or command involved
  • Indicate when the incident began and whether it affects other users
  • Indicate whether the incident prevents work from continuing
  • Provide the steps needed to reproduce the incident, when known
  • Be available for follow-up questions or troubleshooting
  • Do not include passwords, access tokens, private keys, or other credentials in the request

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