Research computing services and support for specialized computing, AI, storage, applications, and research devices.
AI Supercomputer
AI Supercomputer Access Request
Request access to the on-premises NVIDIA DGX cluster for GPU-intensive AI, machine learning, deep learning, JupyterLab, Python, and container-based research workloads.
Report an Incident with the AI Supercomputer
Report an incident affecting your ability to access or use UAlbany’s AI Supercomputer.
Other AI Supercomputer Support Request
Use this request for AI Supercomputer support needs other than requesting access or reporting an issue.
Empire AI
Empire AI Project Allocation Request
Use this request to submit a research project for consideration for a UAlbany Empire AI allocation.
High Performance Computing Access & Software
High Performance Computing Access Request
Request access to UAlbany’s on-premises high-performance computing environment for research workloads that require specialized compute resources.
Report an Incident with the High Performance Computing Cluster
Report an incident affecting your ability to access or use UAlbany’s High Performance Computing cluster.
JupyterHub Support Request
Request help with JupyterHub access, notebooks, environments, kernels, or related research computing workflows.
MATLAB Support Request
Request help with MATLAB access, use, licensing, or research computing workflows involving MATLAB.
RStudio Support Request
Request help with RStudio access, R environments, packages, or related research computing workflows.
Other High Performance Computing Support Request
Use this request for high-performance computing support needs that are not covered by the access request, problem request, or the JupyterHub, MATLAB, and RStudio support options.
IBM AIU Spyre Cluster
IBM AIU Spyre Cluster Access Request
Request access to the on-premises IBM AIU Spyre Cluster for research use cases involving AI inference and supported IBM accelerator technologies.
Report an Incident with the IBM AIU Spyre Cluster
Report an incident affecting your ability to access or use UAlbany's IBM AIU Spyre Cluster.
Other IBM AIU Spyre Cluster Support Request
Use this request for IBM AIU Spyre Cluster support needs other than requesting access or reporting an issue.
Research Applications
Research Application Consultation and Hosting Request
Request consultation about hosting or supporting a research web application, API, database, dashboard, or similar application service. ITS will evaluate the requirements and help determine the appropriate hosting or computing path.
Report an Incident with a Research Application
Report an unexpected outage, error, access problem, or degraded performance affecting a research application that ITS already hosts or supports.
Pre-Grant Technical Consultation
Pre-Grant Technical Consultation Request
Request consultation for grant budgeting, research storage or compute estimates, virtual machine use, protected research environments, or other research technology planning needs.
Research Guest Accounts
Research Guest Account Request
Request an account for a non-UAlbany research collaborator who needs access to research storage, file transfer, HPC, or related research resources. The same form may also be used to request an NMR guest user account or a research instrument account.
Research Storage and Group Access
Research Storage Request
Request up to 10 TB of Research Storage for a faculty member’s lab or research group. This request should be submitted by the faculty sponsor.
Additional Research Storage Purchase Request
Request paid Research Storage beyond the standard 10 TB allocation for a faculty member’s lab or research group. This request should be submitted by the faculty sponsor.
Research Group Access Change Request
Add or remove users from an existing research group used to manage access to Research Storage, HPC, AI Supercomputer, and related research computing resources. This request should be submitted by the PI/faculty sponsor.
Report an Incident with Research Storage
Report an incident affecting your ability to access or use UAlbany Research Storage.
Other Research Storage Support Request
Use this request for Research Storage support needs other than requesting storage, purchasing additional storage, changing research group access, or reporting an issue.
Research Workstations and Devices
New Research Workstation or Device Request
Request quote for a new research workstation or computing device located in a research space.
Report an Incident with a Research Workstation or Device
Report an issue affecting your ability to use a research workstation, instrument-connected computer, grant-funded computer, or other research computing device.
Other Research Workstation and Device Support Request
Use this request for Research Workstation and Device support needs other than requesting a new workstation or device or reporting a problem with an existing research workstation or device.
SUNY AI Platform
SUNY AI Platform Access Request
Request resources for a new Google Cloud research project, join an existing project, or request access to GrantAI, Gemini Enterprise, and NotebookLM.
Report an Incident with the SUNY AI Platform
Report a problem logging in, accessing a project, or using the platform or its tools.
Other SUNY AI Platform Support Request
Ask about available tools, eligibility, access options, or platform requirements.
Other Research Computing Support
Other Research Computing Support Request
Use this request for research computing support needs that are not covered by the specific request options above.