Other Research Storage Support Request

Description

The Other Research Storage Support Request allows UAlbany researchers to request general assistance with the university's Research Storage service. This includes questions about accessing and using research storage, organizing and managing research data, and other storage-related support needs not covered by a more specific request form.

What's Included

• General guidance on accessing and using Research Storage.
• Assistance with connecting to Research Storage from supported computers and research computing environments.
• Guidance on organizing files and directories within existing research storage allocations.
• Questions about storage usage, available capacity, and file recovery options.
• General consultation about research data storage needs and available storage capabilities.
• Other Research Storage assistance not covered by an existing support request.

What's Not Included

• Requesting storage for a new research group. Use the Research Storage Request.
• Purchasing storage beyond the standard allocation. Use the Additional Research Storage Purchase Request.
• Adding or removing members from an existing research group. Use the Research Group Access Change Request.
• Reporting problems accessing or using Research Storage, including unavailable storage, permission errors, or unexpected service behavior. Use the Report an Incident with Research Storage.