Description
Use this request to report an incident affecting your ability to access or use UAlbany's IBM AIU Spyre Cluster.
Examples include login problems, unavailable computing resources, container execution failures, or other technical issues affecting the cluster.
What's Included
- Investigation of reported access and availability problems.
- Troubleshooting of supported cluster infrastructure and computing environments.
- Coordination with the appropriate technical support teams when additional assistance is required.
What's Not Included
- Requests for new access to the IBM AIU Spyre Cluster. Use the IBM AIU Spyre Cluster Access Request.
- General questions about supported software or research workloads that do not involve an incident. Use the Other IBM AIU Spyre Cluster Support Request.
- Development or debugging of researcher-managed applications and AI models beyond the supported computing environment.
Eligibility
Available to authorized users of the IBM AIU Spyre Cluster experiencing problems accessing or using the environment.