Service Description
Report an issue affecting your ability to use a research workstation, instrument-connected computer or other research computing device. This request is for problems with existing research computing equipment, including hardware, operating system, performance, network, access, or research software issues.
What’s Included
- Reporting hardware issues with research workstations or computers
- Reporting operating system, login, or performance problems
- Reporting research software errors or configuration problems on an existing device
- Reporting problems with instrument-connected computers
- Reporting network or access issues affecting a research device
What’s Not Included
- Requests for a new research workstation or device. Please fill out this form instead.
- General support questions. Please fill out this form instead.
Eligibility
Available to UAlbany faculty, staff, researchers, research groups, labs, departments, and research support staff using computing equipment for research.
Requestor Responsibilities
- Describe the problem and when it started
- Provide the research space building and room number
- Identify the affected computer or device, including model, serial/service tag, or asset tag
- Note whether the device is connected to a research instrument
- Include any error messages, screenshots, or recent changes
- Indicate whether the issue is blocking research work
- Be available for follow-up questions or troubleshooting