The Report an Incident with the SUNY AI Platform service allows users to report something that is broken, unavailable, or not working as expected in the SUNY AI Platform.
Use this request for login failures, authentication or authorization errors, project-provisioning failures, system errors, or other unexpected problems accessing or using the platform.
Before Submitting
Confirm that the problem involves the SUNY AI Platform rather than UAlbany’s AI Supercomputer, High Performance Computing cluster, Empire AI, or another research-computing service.
If you are unsure whether the behavior is a technical issue, review the SUNY AI Platform AskIT page or use Other SUNY AI Platform Support Request.
What’s Included
- Problems logging in or authenticating to the SUNY AI Platform.
- Project-provisioning failures, access-denied errors, and other permission-related problems.
- System errors or unexpected problems accessing or using the platform or one of its tools.
What’s Not Included
- Requests for a new account, Google Cloud research project, existing-project access, or general AI-tool access. Use the SUNY AI Platform Access Request.
- General questions or guidance when nothing is broken. Use Other SUNY AI Platform Support Request.
- Problems involving UAlbany’s AI Supercomputer, High Performance Computing cluster, Empire AI, or another separately operated service.
Eligibility
Individuals affiliated with UAlbany who are accessing or attempting to access the SUNY AI Platform.
Requestor Responsibilities
- Describe what happened, what you expected to happen, and the steps that led to the problem.
- Include the relevant tool or project, the exact error message, when the problem occurred, and an attachment or screenshot when helpful.
- Do not include passwords, access tokens, private keys, or other credentials in the request.